Privacy policy

This policy explains what Pak-eSim collects when you buy a data eSIM plan, why we hold it, and what you can ask us to do with it. It is written in plain English on purpose.

What we collect

When you place an order we ask for your name, email address and phone number, and we record the reference on your bank transfer along with the amount and date. If you contact us on WhatsApp, we also hold the messages you send and the number you send them from. Our web host keeps standard server logs, including IP addresses, for security and troubleshooting.

Why we collect it

We use this information for three things: to confirm that your payment has reached our account, to issue and send your eSIM QR code, and to answer your questions about an order. Your phone number is used to reach you on WhatsApp when email is slow or bounces.

Who sees it

Your details stay with the Pak-eSim team. We share the minimum needed with our eSIM supplier to provision a profile, and with our bank when a payment has to be traced or reversed. We do not sell your data or rent it. We do use the Meta Pixel, which tells Meta (Facebook and Instagram) that a visit or a purchase happened on this site so we can measure our advertising and reach people like our customers.

How long we keep it

Order records, including your name, contact details and payment reference, are kept for as long as we need them for accounting and support. Support conversations are kept while the matter is open and for a reasonable period afterwards.

Cookies and tracking

This site uses cookies to keep your cart and your session working while you shop. We also run the Meta Pixel, an advertising tracker that reports page views and completed orders back to Meta. It does not receive your bank transfer details. You can opt out through your Meta ad settings, or by blocking third-party trackers in your browser.

Your choices

• Ask us for a copy of what we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your details, where we are not required to keep them for accounting.
• Ask us to stop messaging you, other than about an order you have placed.

Contact

Send any privacy question to the address on our contact page and a member of the team will reply.