Refund policy

We would rather fix a problem than refund it, but if we cannot get your eSIM working, you get your money back.

Our promise

A full refund is available where our team is unable to issue a profile, where a QR code fails to install after we have worked through it with you, or where the line never connects to a network despite a supported, factory unlocked device.

When a refund is not available

• Once the QR code has been installed successfully and data has been used, the plan is consumed and cannot be refunded.
• If your phone does not support eSIM, or is locked to a foreign carrier, and you did not check before ordering.
• If you installed the profile on the wrong device. The code is single use and cannot be reissued.
• If you simply changed your mind after the profile is live.

Unused plans

If you have paid but not yet installed the QR code, tell us before you scan it. We can usually cancel and refund, or move you to a different plan instead.

How to ask

Message us on WhatsApp or send an email with your order number, the phone model you are using, and a short description of what happened. Screenshots of the error help a lot. Our team will try the usual fixes first, because most problems are settled in a few minutes.

Timeline

We decide on refund requests within two working days. Approved refunds are sent back to the same bank account that paid. Pakistani interbank transfers usually land within one to three working days; transfers involving accounts outside Pakistan can take longer.

Partial cases

Where a plan worked for part of its life and then failed through no fault of yours, we look at what you actually used and refund a fair share of what you paid.